Healthcare Short: Expert Finder

Story Background

A universal people-finder solution that helps to reduce wasted time and cost while providing an improved experience for providers, staff, agents, volunteers, and others.


Business Challenge 

It can be hard to find the right person at the right time. Many search/directory tools exist but require users to know how to use multiple applications, and when to switch between them.

This results in a disrupted workflow, barriers that make simple tasks take more time, and a poor user experience.


Business Outcomes 

Cost savings from reduced time spent searching for the right person.

Reduced training, support, operation, and maintenance costs for applications and directories.


Enabled by:

Reusable people-search reduces silos and need for bespoke applications
Single solution able to power multiple user experiences without requiring learning new platforms


Solution Overview 

Read this blog for more details on the technical aspect of this solution here – Search for practitioners, route messages, and manage queues in healthcare scenarios – Microsoft Tech Community


Universal people & expertise search, built on the Cloud for Healthcare

Search from anywhere

Deployed app in Teams
Natively in Dynamics 365 Customer Service and Field Service apps
Embedded in existing applications
Integrated to other apps through a secure API
Integrated provider information and characteristics from Azure Health Data Services
Categorize/rank characteristics spanning clinical and non-clinical expertise via Power Apps and Microsoft Dataverse


Thanks for reading, Shelly Avery |EmailLinkedIn 

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